Frequently Asked Questions
Q: We would like to hold our wedding in a marquee! But is the site we love suitable for a marquee?
A: We can organise an obligation free site inspection of your location, to ensure the site is perfect for your needs.
Q: It’s only a small marquee, can we erect it ourselves?
A: Yes we do have a few small marquees that can be erected by the customer. A site inspection is often necessary as not all small sites are suitable for self erection.
Q: How big a marquee will I require?
A: A good guide is 1 to 1.5sqm per person. This is a general allowance for a sit down function. Less room is required for a stand up function.
Q: Do you supply everything for a function or just the marquee?
A: Yes we do offer all that is required for your function from the marquee to glassware, cutlery, crockery, lighting, chairs, tables, linen heaters and much more including all your caters needs.
Q: What happens if glasses are broken at our function?
A: A replacement fee of $3.00 per glass/ crockery will be charged to the customer.
Q: Do I have to wash items before returning them?
A: Yes, generally speaking glassware, crockery and cutlery needs to be returned washed. Linen however does not need to be washed. A cleaning fee is charged if goods are returned unwashed.
Q: When do I need to book?
A: As soon as possible. You can then be assured the items you require will be available.
Q: Do I need to pay a deposit?
A: Yes, a deposit is required to secure all bookings. The balance is then required in full prior to collection/ delivery of all goods.
Q: When will my marquee be erected?
A: We aim to have all wedding/large function marquees set up between 2-3 days prior to your event, to allow you time to add the finishing touches.
Q: I cannot find the items that I require in your stock list?
A: Our inventory is increasing all the time to cater for the changing request of our customers. So please just ask us if you cannot find what you require. If we do not stock the item we will endeavour to source it for you.
Q: Is there a delivery fee
A: Yes, depending on the location a fee is required which includes delivery and pick up. Please ask our booking staff for an accurate quote.
Q: Can I make changes to our order after it is placed.
A: Yes, changes can be made at any time and the invoice adjusted, depending on availability of items.
There is a delivery charge included in your quote. This price is inclusive of delivery and pickup. The price will vary depending on your location.
If your order does not include a marquee you may pick up your order from our warehouse. To be arranged at time of booking.
Returns and Breakages / Damages
The hirer is responsible for the goods hired from the time they are delivered or picked up and shall pay for all goods damaged or missing.